{"id":176,"date":"2026-10-05T23:15:15","date_gmt":"2026-10-05T23:15:15","guid":{"rendered":"https:\/\/resitaresidence.ro\/?page_id=176"},"modified":"2026-10-05T23:15:15","modified_gmt":"2026-10-05T23:15:15","slug":"termeni-si-conditii","status":"publish","type":"page","link":"https:\/\/resitaresidence.ro\/index.php\/termeni-si-conditii\/","title":{"rendered":"TERMENI \u0218I CONDI\u021aII"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\"><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ultima actualizare: 6 octombrie 2026<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Informa\u021bii despre comerciant<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Website-ul <strong>resitaresidence.ro<\/strong> este operat de:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>BEST EVENTS BOOKING S.R.L.<\/strong><br>Sediu social: Str. Mihai Viteazu nr. 28, Municipiul Re\u0219i\u021ba, jude\u021bul Cara\u0219-Severin, cod po\u0219tal 320050, Rom\u00e2nia<br>Punct de lucru: Str. Mihai Viteazu nr. 28, Municipiul Re\u0219i\u021ba, jude\u021bul Cara\u0219-Severin, cod po\u0219tal 320050, Rom\u00e2nia<br>CUI: <strong>41433370<\/strong><br>Nr. Registrul Comer\u021bului: <strong>J2019000552110<\/strong><br>EUID: <strong>ROONRC.J2019000552110<\/strong><br>Telefon: <strong>0722 842 574 \/ 0723 316 861<\/strong><br>E-mail: <a href=\"mailto:contact@resitaresidence.ro\"><strong>contact@resitaresidence.ro<\/strong><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">BEST EVENTS BOOKING S.R.L. este comerciantul \u0219i prestatorul direct al serviciilor oferite sub denumirea <strong>Resita Residence Hotel<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">BEST EVENTS BOOKING S.R.L. nu ac\u021bioneaz\u0103 ca marketplace sau simplu intermediar pentru serviciile prezentate pe acest website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">BEST EVENTS BOOKING S.R.L. este entitatea juridic\u0103 ce contracteaz\u0103 serviciile cu clientul, \u00eencaseaz\u0103 contravaloarea acestora \u0219i emite documentele fiscale aferente.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Acceptarea Termenilor \u0219i Condi\u021biilor<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Prin utilizarea website-ului, solicitarea sau confirmarea unei rezerv\u0103ri \u0219i\/sau achitarea serviciilor oferite de Resita Residence Hotel, clientul declar\u0103 c\u0103 a citit, \u00een\u021beles \u0219i acceptat prezentele Termeni \u0219i Condi\u021bii.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Clientul are obliga\u021bia de a verifica informa\u021biile privind serviciul, pre\u021bul, perioada rezerv\u0103rii \u0219i politica de anulare \u00eenainte de efectuarea pl\u0103\u021bii.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Serviciile oferite<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Resita Residence Hotel ofer\u0103 servicii de cazare \u00een regim hotelier \u00een Re\u0219i\u021ba, Rom\u00e2nia.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen func\u021bie de tipul unit\u0103\u021bii \u0219i disponibilitate, serviciile \u0219i facilit\u0103\u021bile pot include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>baie privat\u0103;<\/li>\n\n\n\n<li>aer condi\u021bionat;<\/li>\n\n\n\n<li>televizor cu ecran plat;<\/li>\n\n\n\n<li>internet Wi-Fi;<\/li>\n\n\n\n<li>lenjerie de pat \u0219i prosoape;<\/li>\n\n\n\n<li>articole de toalet\u0103;<\/li>\n\n\n\n<li>usc\u0103tor de p\u0103r;<\/li>\n\n\n\n<li>minibar;<\/li>\n\n\n\n<li>menaj;<\/li>\n\n\n\n<li>acces cu cardul;<\/li>\n\n\n\n<li>parcare privat\u0103;<\/li>\n\n\n\n<li>mic dejun;<\/li>\n\n\n\n<li>restaurant;<\/li>\n\n\n\n<li>transfer;<\/li>\n\n\n\n<li>alte servicii suplimentare prezentate pe website sau comunicate clientului.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Anumite servicii suplimentare pot implica costuri separate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Caracteristicile concrete ale serviciului rezervat sunt cele prezentate clientului pentru perioada \u0219i op\u021biunea selectat\u0103.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Pre\u021burile<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pre\u021burile serviciilor pot varia \u00een func\u021bie de:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>perioada sejurului;<\/li>\n\n\n\n<li>durata sejurului;<\/li>\n\n\n\n<li>tipul camerei sau unit\u0103\u021bii;<\/li>\n\n\n\n<li>gradul de ocupare;<\/li>\n\n\n\n<li>num\u0103rul \u0219i v\u00e2rsta oaspe\u021bilor;<\/li>\n\n\n\n<li>serviciile incluse;<\/li>\n\n\n\n<li>promo\u021biile disponibile.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Pre\u021bul aplicabil este cel comunicat clientului \u00eenainte de confirmarea rezerv\u0103rii sau efectuarea pl\u0103\u021bii.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pre\u021burile sunt exprimate \u00een <strong>RON (lei)<\/strong>, dac\u0103 nu se specific\u0103 \u00een mod expres alt\u0103 moned\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pre\u021burile afi\u0219ate includ TVA \u0219i taxele obligatorii aplicabile, cu excep\u021bia serviciilor sau costurilor suplimentare indicate separat \u00eenainte de contractare.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nu se solicit\u0103 garan\u021bie sau depozit general pentru cazare.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Rezervarea<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Rezerv\u0103rile pot fi solicitate prin mijloacele de contact sau canalele puse la dispozi\u021bie de Resita Residence Hotel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Rezervarea devine confirmat\u0103 atunci c\u00e2nd BEST EVENTS BOOKING S.R.L. transmite clientului acceptarea rezerv\u0103rii.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Confirmarea poate fi transmis\u0103 prin:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>e-mail;<\/li>\n\n\n\n<li>SMS;<\/li>\n\n\n\n<li>WhatsApp;<\/li>\n\n\n\n<li>alte mijloace de comunicare convenite cu clientul.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Clientul este responsabil pentru furnizarea unor date corecte \u0219i complete.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Modalit\u0103\u021bi de plat\u0103<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen func\u021bie de rezervare, serviciile pot fi achitate prin:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>card online prin <strong>NETOPIA Payments<\/strong>;<\/li>\n\n\n\n<li>card bancar;<\/li>\n\n\n\n<li>numerar;<\/li>\n\n\n\n<li>transfer bancar.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen cazul pl\u0103\u021bii online, tranzac\u021bia este procesat\u0103 prin infrastructura furnizorului de servicii de plat\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">BEST EVENTS BOOKING S.R.L. nu solicit\u0103 \u0219i nu stocheaz\u0103 \u00een propriile sisteme datele complete ale cardului bancar utilizat pentru plata online.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen cazul transferului bancar, confirmarea rezerv\u0103rii poate fi condi\u021bionat\u0103 de confirmarea \u00eencas\u0103rii.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Check-in \u0219i check-out<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Programul standard este:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Check-in:<\/strong> 14:00 \u2013 00:00<br><strong>Check-out:<\/strong> 07:00 \u2013 10:00<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Clientul este rugat s\u0103 informeze proprietatea \u00een avans cu privire la ora estimat\u0103 a sosirii.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Instruc\u021biunile de acces pot fi comunicate prin e-mail, SMS sau WhatsApp.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen func\u021bie de situa\u021bie, accesul poate fi realizat prin card, procedur\u0103 de check-in privat\/express sau prin alte instruc\u021biuni comunicate clientului.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Check-in-ul anticipat \u0219i check-out-ul \u00eent\u00e2rziat sunt posibile numai \u00een func\u021bie de disponibilitate \u0219i pot implica costuri suplimentare, dac\u0103 acestea sunt comunicate \u0219i acceptate \u00een prealabil.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Politica de anulare<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Rezerv\u0103rile contractate la tariful prezentat ca <strong>nerambursabil<\/strong> nu dau dreptul clientului la restituirea contravalorii \u00een cazul anul\u0103rii din ini\u021biativa sa.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen cazul neprezent\u0103rii clientului la proprietate (\u201eno-show\u201d), suma achitat\u0103 nu se restituie.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen cazul plec\u0103rii \u00eenainte de data de check-out confirmat\u0103, contravaloarea perioadei neutilizate nu se restituie.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 pentru o anumit\u0103 ofert\u0103 este comunicat\u0103 \u00een mod expres o politic\u0103 diferit\u0103 de anulare, condi\u021biile acelei oferte prevaleaz\u0103.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Reguli privind cazarea<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen cadrul Resita Residence Hotel:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>fumatul nu este permis \u00een spa\u021biile \u00een care este interzis;<\/li>\n\n\n\n<li>petrecerile \u0219i evenimentele neautorizate nu sunt permise;<\/li>\n\n\n\n<li>animalele de companie nu sunt acceptate, dac\u0103 nu este comunicat\u0103 expres o excep\u021bie;<\/li>\n\n\n\n<li>clientul trebuie s\u0103 respecte lini\u0219tea, ordinea \u0219i regulile propriet\u0103\u021bii;<\/li>\n\n\n\n<li>clientul r\u0103spunde pentru prejudiciile produse din culpa sa propriet\u0103\u021bii sau dot\u0103rilor acesteia.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Copiii sunt accepta\u021bi \u00een condi\u021biile capacit\u0103\u021bii unit\u0103\u021bii rezervate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">P\u0103tu\u021burile \u0219i paturile suplimentare sunt disponibile \u00een func\u021bie de disponibilitate \u0219i pot implica tarife suplimentare.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Obliga\u021biile clientului<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Clientul trebuie:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>s\u0103 furnizeze informa\u021bii corecte;<\/li>\n\n\n\n<li>s\u0103 achite serviciile conform condi\u021biilor rezerv\u0103rii;<\/li>\n\n\n\n<li>s\u0103 respecte num\u0103rul maxim de persoane admis;<\/li>\n\n\n\n<li>s\u0103 utilizeze spa\u021biul \u00een mod corespunz\u0103tor;<\/li>\n\n\n\n<li>s\u0103 respecte programul de check-in \u0219i check-out;<\/li>\n\n\n\n<li>s\u0103 respecte regulile propriet\u0103\u021bii;<\/li>\n\n\n\n<li>s\u0103 informeze proprietatea cu privire la eventualele probleme ap\u0103rute pe durata sejurului.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">11. R\u0103spunderea comerciantului<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">BEST EVENTS BOOKING S.R.L. va depune diligen\u021bele necesare pentru furnizarea serviciilor conform rezerv\u0103rii confirmate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Societatea nu poate fi \u021binut\u0103 r\u0103spunz\u0103toare pentru neexecut\u0103ri sau \u00eent\u00e2rzieri cauzate de \u00eemprejur\u0103ri care nu \u00eei sunt imputabile, inclusiv evenimente de for\u021b\u0103 major\u0103 sau caz fortuit, \u00een condi\u021biile legii.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prezentele condi\u021bii nu limiteaz\u0103 drepturile consumatorilor care nu pot fi restr\u00e2nse prin contract potrivit legisla\u021biei aplicabile.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Reclama\u021bii<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru reclama\u021bii \u0219i solicit\u0103ri:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E-mail:<\/strong> <a href=\"mailto:contact@resitaresidence.ro\">contact@resitaresidence.ro<\/a><br><strong>Telefon:<\/strong> 0722 842 574 \/ 0723 316 861<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">BEST EVENTS BOOKING S.R.L. urm\u0103re\u0219te solu\u021bionarea amiabil\u0103 a eventualelor sesiz\u0103ri.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consumatorii pot utiliza \u0219i mecanismele de solu\u021bionare alternativ\u0103 a litigiilor oferite de Autoritatea Na\u021bional\u0103 pentru Protec\u021bia Consumatorilor, \u00een condi\u021biile legii.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">13. Legea aplicabil\u0103<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Prezentele Termeni \u0219i Condi\u021bii sunt guvernate de legea rom\u00e2n\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Litigiile vor fi solu\u021bionate cu prioritate pe cale amiabil\u0103, iar dac\u0103 acest lucru nu este posibil, de instan\u021bele competente potrivit legisla\u021biei aplicabile.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">14. Modificarea condi\u021biilor<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">BEST EVENTS BOOKING S.R.L. poate actualiza prezentele condi\u021bii atunci c\u00e2nd apar modific\u0103ri legislative, opera\u021bionale sau privind serviciile oferite.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru o rezervare deja confirmat\u0103 se vor avea \u00een vedere condi\u021biile aplicabile la momentul contract\u0103rii, \u00een m\u0103sura permis\u0103 de lege.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ultima actualizare: 6 octombrie 2026 1. Informa\u021bii despre comerciant Website-ul resitaresidence.ro este operat de: BEST EVENTS BOOKING S.R.L.Sediu social: Str. Mihai Viteazu nr. 28, Municipiul Re\u0219i\u021ba, jude\u021bul Cara\u0219-Severin, cod po\u0219tal 320050, Rom\u00e2niaPunct de lucru: Str. &#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pgc_sgb_lightbox_settings":"","footnotes":""},"class_list":["post-176","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/resitaresidence.ro\/index.php\/wp-json\/wp\/v2\/pages\/176","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/resitaresidence.ro\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/resitaresidence.ro\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/resitaresidence.ro\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/resitaresidence.ro\/index.php\/wp-json\/wp\/v2\/comments?post=176"}],"version-history":[{"count":1,"href":"https:\/\/resitaresidence.ro\/index.php\/wp-json\/wp\/v2\/pages\/176\/revisions"}],"predecessor-version":[{"id":177,"href":"https:\/\/resitaresidence.ro\/index.php\/wp-json\/wp\/v2\/pages\/176\/revisions\/177"}],"wp:attachment":[{"href":"https:\/\/resitaresidence.ro\/index.php\/wp-json\/wp\/v2\/media?parent=176"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}