{"id":180,"date":"2026-10-05T23:22:48","date_gmt":"2026-10-05T23:22:48","guid":{"rendered":"https:\/\/resitaresidence.ro\/?page_id=180"},"modified":"2026-10-05T23:22:48","modified_gmt":"2026-10-05T23:22:48","slug":"anulare-si-rambursare","status":"publish","type":"page","link":"https:\/\/resitaresidence.ro\/index.php\/anulare-si-rambursare\/","title":{"rendered":"ANULARE \u0218I RAMBURSARE"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\"><\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">1. Politica aplicabil\u0103<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Serviciile oferite de Resita Residence Hotel sunt servicii de cazare pentru o perioad\u0103 determinat\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Rezerv\u0103rile efectuate la tariful prezentat drept <strong>nerambursabil<\/strong> sunt supuse condi\u021biilor de mai jos.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Anularea unei rezerv\u0103ri nerambursabile<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Dup\u0103 confirmarea unei rezerv\u0103ri la tarif nerambursabil:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>suma achitat\u0103 nu se restituie \u00een cazul anul\u0103rii din ini\u021biativa clientului;<\/li>\n\n\n\n<li>suma achitat\u0103 nu se restituie \u00een caz de neprezentare (\u201eno-show\u201d);<\/li>\n\n\n\n<li>plecarea \u00eenainte de data de check-out nu d\u0103 dreptul la restituirea contravalorii nop\u021bilor neutilizate.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Prin confirmarea rezerv\u0103rii \u0219i efectuarea pl\u0103\u021bii, clientul accept\u0103 politica de anulare aplicabil\u0103 tarifului ales.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 pentru o anumit\u0103 ofert\u0103 sunt comunicate \u00een mod expres condi\u021bii diferite, acestea prevaleaz\u0103 pentru respectiva rezervare.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Dreptul de retragere<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Serviciile de cazare furnizate pentru o dat\u0103 sau perioad\u0103 determinat\u0103 fac parte din categoria serviciilor pentru care dreptul general de retragere de 14 zile aplicabil anumitor contracte la distan\u021b\u0103 nu se aplic\u0103, \u00een condi\u021biile legisla\u021biei \u00een vigoare.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Solicitarea anul\u0103rii<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Clientul poate comunica anularea sau orice solicitare privind rezervarea prin:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E-mail:<\/strong> <a href=\"mailto:contact@resitaresidence.ro\">contact@resitaresidence.ro<\/a><br><strong>Telefon:<\/strong> 0722 842 574 \/ 0723 316 861<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru identificarea rezerv\u0103rii, clientului i se poate solicita numele titularului \u0219i alte informa\u021bii necesare identific\u0103rii acesteia.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Situa\u021bii \u00een care se poate acorda rambursarea<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">O rambursare poate fi acordat\u0103, dup\u0103 caz, atunci c\u00e2nd:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>BEST EVENTS BOOKING S.R.L. nu poate furniza serviciul confirmat;<\/li>\n\n\n\n<li>a fost efectuat\u0103 o plat\u0103 duplicat\u0103;<\/li>\n\n\n\n<li>exist\u0103 o eroare de plat\u0103 confirmat\u0103;<\/li>\n\n\n\n<li>rambursarea este impus\u0103 de lege;<\/li>\n\n\n\n<li>BEST EVENTS BOOKING S.R.L. aprob\u0103 \u00een mod expres \u0219i cu titlu excep\u021bional o rambursare total\u0103 sau par\u021bial\u0103.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Acordarea unei excep\u021bii \u00eentr-o anumit\u0103 situa\u021bie nu modific\u0103 politica general\u0103 privind rezerv\u0103rile nerambursabile.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Termenul de rambursare<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Atunci c\u00e2nd rambursarea este aprobat\u0103, BEST EVENTS BOOKING S.R.L. va ini\u021bia rambursarea \u00een termen de maximum <strong>7 zile calendaristice<\/strong> de la aprobarea acesteia \u0219i de la ob\u021binerea informa\u021biilor necesare proces\u0103rii.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru pl\u0103\u021bile efectuate cu cardul, suma va fi restituit\u0103, de regul\u0103, prin aceea\u0219i metod\u0103 de plat\u0103 utilizat\u0103 ini\u021bial.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Durata p\u00e2n\u0103 la creditarea efectiv\u0103 a contului clientului poate depinde de banca emitent\u0103 \u0219i de furnizorii implica\u021bi \u00een procesarea pl\u0103\u021bii.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">BEST EVENTS BOOKING S.R.L.<br>Resita Residence Hotel<br>E-mail: <a href=\"mailto:contact@resitaresidence.ro\">contact@resitaresidence.ro<\/a><br>Telefon: 0722 842 574 \/ 0723 316 861<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Politica aplicabil\u0103 Serviciile oferite de Resita Residence Hotel sunt servicii de cazare pentru o perioad\u0103 determinat\u0103. Rezerv\u0103rile efectuate la tariful prezentat drept nerambursabil sunt supuse condi\u021biilor de mai jos. 2. Anularea unei rezerv\u0103ri nerambursabile &#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pgc_sgb_lightbox_settings":"","footnotes":""},"class_list":["post-180","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/resitaresidence.ro\/index.php\/wp-json\/wp\/v2\/pages\/180","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/resitaresidence.ro\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/resitaresidence.ro\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/resitaresidence.ro\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/resitaresidence.ro\/index.php\/wp-json\/wp\/v2\/comments?post=180"}],"version-history":[{"count":1,"href":"https:\/\/resitaresidence.ro\/index.php\/wp-json\/wp\/v2\/pages\/180\/revisions"}],"predecessor-version":[{"id":181,"href":"https:\/\/resitaresidence.ro\/index.php\/wp-json\/wp\/v2\/pages\/180\/revisions\/181"}],"wp:attachment":[{"href":"https:\/\/resitaresidence.ro\/index.php\/wp-json\/wp\/v2\/media?parent=180"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}